Patient experience and satisfaction level in telerehabilitation

Telerehabilitation has emerged as a significant innovation in remote healthcare delivery, offering an effective alternative, particularly for patients with mobility limitations. However, there is a need for further evidence regarding the impact of telerehabilitation services on patient experience and satisfaction levels. This study aims to evaluate the experiences and satisfaction levels of patients receiving telerehabilitation services.

A total of 263 patients with different neurological and motor disorders (90 stroke, 32 cerebral palsy, 77 Parkinson's disease and 64 speech disorders) were included in the study. Participants completed the Telemedicine Patient Scale and the Telemedicine Satisfaction and Usefulness Scale. Additionally, in-depth qualitative interviews were conducted with 20 patients. Survey data were analysed using statistical methods, while qualitative data were examined through thematic analysis.

The mean total score on the Telemedicine Patient Scale was found to be 78.84 ± 8.01 while the mean total score on the Telemedicine Satisfaction and Usefulness Scale was 96.31 ± 9.5. Qualitative interviews revealed that patients perceived telerehabilitation as an accessible and effective rehabilitation method; however, they also reported certain limitations, such as technical difficulties and a lack of personal interaction.

Findings indicate that telerehabilitation is widely accepted in terms of patient experience and satisfaction; however, there are areas for improvement. Strengthening the technical infrastructure and enhancing patient-health professional interaction may improve the effectiveness of telerehabilitation services. Future studies should focus on examining differences among patient groups in greater detail.