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Patient Complaints and Malpractice Events Involving Orthopaedic Sports Medicine Physicians
Matthew W Parry1, Yagiz Ozdag, Daniel S Hayes
1From the Department of Orthopaedic Surgery, Geisinger Musculoskeletal Institute, Geisinger Commonwealth School of Medicine, Danville, PA.
The Journal of the American Academy of Orthopaedic Surgeons
|August 4, 2025
Summary
Sports medicine physicians experienced low rates of patient complaints (0.4%) and malpractice events (0.04%). Communication issues were the primary complaint driver, and experienced physicians reported more complaints.
Area of Science:
- Sports Medicine
- Medical Malpractice
- Patient Safety
Background:
- Patient complaints and malpractice events can negatively impact physicians' careers.
- Understanding the incidence and risk factors for these events in sports medicine is crucial.
Purpose of the Study:
- To determine the rates of patient complaints and malpractice events in a sports medicine population.
- To identify risk factors associated with these events.
Main Methods:
- A single-center retrospective study analyzed patient complaints and malpractice events over 10 years (2012-2022).
- Data included patient demographics, complaint categorizations, and malpractice reasons.
- Patient report and malpractice event rates were calculated per unique patient seen.
Main Results:
- The study included 74,412 patients and 27 physicians.
- Patient report rate was 0.4%; malpractice event rate was 0.04%.
- Communication issues were the leading cause of complaints; physicians with over 10 years of experience had higher complaint rates.
Conclusions:
- Sports medicine patient complaints and malpractice rates are relatively low.
- A moderate correlation exists between patient reports and malpractice events.
- Addressing communication issues and understanding physician experience levels are key for improving patient safety.
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