Implementation of a Real-Time Dashboard for the Emergency Department

Emergency Departments (ED) face the growing challenge of providing high-quality, timely patient care. Effective management and performance improvement require the identification of multiple variables and measurements. Quality dashboards are tools that provide timely information to support decision-making. This study aims to describe the design, development, and implementation of an ED quality dashboard, with indicators defined by an interdisciplinary team. A user-centered design for data visualization was performed, and a web-based BI analytical tool was used. Implemented in 2014, the system features a main page displaying a list of various indicators, including process, quality, and safety. Clicking on each indicator reveals detailed graphs and filters. The dashboard provides valuable performance insights and has been instrumental in identifying issues, such as undertriage, along with corresponding solution strategies.