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User Experience Study of Caregivers Using Communication Apps: A Case Study in Hospital-at-Home Emergency Scenarios
Pei-Chi Jiang1, Po-Lun Chang1, Chiao-Ling Hsu1
1Institute of Biomedical Informatics, National Yang Ming Chiao Tung University.
Abstract:
This study examines family experiences with Hospital-at-Home (HaH), identifying challenges such as stress, communication issues, and information gaps. Using Personas and User Journey Maps, it proposes a platform app to enhance communication, data management, and emotional support. The app aims to improve HaH quality and efficiency, with future expansion to professionals, patients, and global caregivers for smarter care collaboration.
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