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A new approach to the intelligent decision support system for individual hearing aid selection and acquisition
Rolandas Drejeris1, Saulius Vaitkus2, Greta Minelgaite3
1Faculty of Bioeconomy Development, Vytautas Magnus University, Kaunas, Lithuania.
Background:
The intelligent decision support system (IDSS) is designed for patients to acquire hearing aids that better meet their needs, because they often agree to pay from their funds for a better, more customized hearing aid.
Objective:
The article aims to present the IDSS for selecting personal hearing aids in healthcare institutions.
Methods:
The article proves that the SAW (simple additive waiting) multi-criteria evaluation method is the most suitable for creating the IDSS. Hearing aids are evaluated according to 12 reasonable criteria, which are differentiated into two groups. The proposed methodology is flexible, allowing for changing the significance of differentiated criteria groups.
Results:
The created IDSS system helps increase the effectiveness of choosing the best hearing aid. Even 92% of the surveyed patients positively evaluated the choice of hearing aid. This situation indicates greater patient satisfaction than usual when selecting these measures.
Conclusion:
The proposed IDSS is suitable for adaptation in a computer program, and such a solution greatly facilitates the selection of a hearing aid. Applying the proposed IDSS makes the choice more objective, thus better meeting patients' needs.
