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Do Nurse Leaders Influence the Perception of Incivility?
Karen R Fowler1, Gloria M Loera2, Arlene Castanon-Ortiz3
1College of Nursing, The University of Texas at El Paso, El Paso, Texas.
Nursing Administration Quarterly
|August 12, 2025
Summary
Workplace incivility negatively impacts nurses, affecting retention and team dynamics. Transformational leadership may mitigate incivility, highlighting the need for supportive leadership training to foster a more civil nursing environment.
Area of Science:
- Nursing
- Organizational Psychology
- Healthcare Management
Background:
- Workplace incivility negatively impacts nurses, affecting team dynamics and retention.
- Previous research on nursing incivility predates the COVID-19 pandemic.
- The pandemic's unique effects on the nursing profession require investigation.
Purpose of the Study:
- To determine the incidence of workplace incivility in the nursing workforce post-COVID-19.
- To examine the relationship between leadership styles and the frequency of incivility.
- To identify strategies for improving workplace civility in nursing.
Main Methods:
- Convergent mixed-method design.
- Administered Multifactor Leadership Questionnaire and Workplace Incivility Survey to acute care nurses.
- Data collected during hospital civility training sessions.
Main Results:
- Transformational leadership was the most prevalent leadership style identified.
- Over 37% of nurses reported incivility as a moderate-to-severe workplace issue.
- Incivility showed a negative correlation with transformational leadership and positive leadership outcomes.
Conclusions:
- Implementing strategies to promote a more civil workplace is essential.
- Monitoring nurse leadership characteristics can inform targeted support and education.
- Leadership training can influence the incidence of workplace incivility in nursing.
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