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An Examination of Generative AI Response to Suicide Inquires: Content Analysis.
Laurie O Campbell1, Kathryn Babb2, Glenn W Lambie3
1Learning Sciences and Educational Research, College of Community Innovation and Education, University of Central Florida, 4000 Central Florida Blvd, Orlando, 32816, United States, 1 407-823-2000, 1 407-823-5651.
Generative AI chatbots provided more accurate and comprehensive suicide information over time, including the 988 hotline. However, professional mental health support remains crucial for adolescents.
Area of Science:
- Artificial Intelligence
- Mental Health
- Public Health
Background:
- Adolescents use generative AI chatbots for mental health information.
- The accuracy of AI responses on suicide is not well-understood.
Purpose of the Study:
- To investigate generative AI chatbots' responses to suicide-related questions.
- To analyze the content and accuracy of AI-generated information on suicide.
Main Methods:
- Content analysis of responses from multiple generative AI chatbots (Google Gemini, Microsoft Copilot, ChatGPT, Claude, etc.).
- Two phases of analysis conducted a year apart, including linguistic analysis.
- Examined chatbots like Google Gemini, Microsoft Copilot, ChatGPT, Claude, xAI Grok, Mistral AI, and Meta AI.
Main Results:
- Responses from generative AI chatbots improved in depth and accuracy between the two study phases.
- AI chatbots provided more comprehensive information on suicide signs, lethality, resources, and support.
- Increased emphasis on the 988 suicide hotline number in later AI responses.
Conclusions:
- Generative AI chatbots show improved suicide information accuracy and comprehensiveness.
- Despite improvements, professional mental health support is essential for adolescents.
- Ongoing monitoring of AI algorithms for suicide prevention is recommended.
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