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Parent experiences and psychosocial needs during critical paediatric emergencies: A thematic network analysis

Alys-Marie Manguy1, Ed Oakley1, Rob Gordon2

  • 1The Royal Children's Hospital, Melbourne, Australia; Faculty of Medicine, Dentistry and Health Sciences, The University of Melbourne, Melbourne, Australia.

Australasian Emergency Care
|August 16, 2025
PubMed

Insights

Parents want family-centered care during critical pediatric emergencies. Enhancing communication and psychosocial support are key for improving their experience in pediatric emergency departments.

Area of Science:

  • Pediatric Emergency Medicine
  • Qualitative Research
  • Family-Centered Care

Background:

  • Family presence is increasingly accepted in pediatric emergency departments.
  • Limited research exists on parent experiences during high-acuity, resuscitation-level pediatric emergencies.

Purpose of the Study:

  • To explore parent experiences and psychosocial needs during critical pediatric emergencies.
  • To identify factors contributing to family-centered care in pediatric emergency settings.

Main Methods:

  • Qualitative study using thematic network analysis.
  • Semi-structured telephone interviews with 20 parents whose child experienced a critical pediatric emergency.
  • Study conducted at The Royal Children's Hospital, Melbourne, Australia.

Main Results:

  • Identified 136 unique themes related to parent experiences and psychosocial needs.
  • Organizing themes: 'Parent perspectives' and 'Emergency system interventions'.
  • Global theme: 'Family responsive service protocols', emphasizing communication and psychosocial support.

Conclusions:

  • Family-centered care approaches are valuable in pediatric emergency settings.
  • Recommendations include enhancing communication, pre-arrival preparation, and physical environment.
  • Implementing dedicated family support roles is crucial.
Abstract

Keywords:
CommunicationCritical paediatric emergenciesFamily-centred carePaediatric emergencyParent experiencePsychosocial

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