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Related Experiment Videos

9-1-1 implementation: implications for poison center access.

M E Grant-Willey, B T Burton, L A Wanke

    Veterinary and Human Toxicology
    |December 1, 1985
    PubMed
    Summary
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    The 9-1-1 emergency system improves public access to poison centers, with most callers aware of and using 9-1-1. This study informs future poison center and 9-1-1 agency collaboration strategies.

    Area of Science:

    • Public Health
    • Emergency Services
    • Toxicology

    Background:

    • Oregon's 1981 House Bill 3178 mandated statewide 9-1-1 emergency telephone system implementation by 1991.
    • The bill also required removal of all non-9-1-1 emergency numbers from telephone directories.

    Purpose of the Study:

    • To assess the impact of 9-1-1 system implementation on public access to a poison center.
    • To determine public awareness of 9-1-1 and identify primary sources used to contact the poison center.

    Main Methods:

    • A two-month survey of public calls to the poison center was conducted.
    • Data collected included caller awareness of 9-1-1 and the method used to obtain the poison center's number.

    Main Results:

    Related Experiment Videos

  • 72% of callers were aware of and had access to the 9-1-1 system.
  • Telephone directories (28%) were the most common source for the poison center number, followed by healthcare providers (19%).
  • Only 3% of callers were referred by the 9-1-1 system.

    • Conclusions:

    • Statewide 9-1-1 implementation significantly impacts public access to poison centers.
    • Findings will guide the development of cooperative strategies between poison centers and 9-1-1 agencies.