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Pilot testing of an online cultural competency training utilizing an intersectionality framework.

Charee M Thompson1, Mardia J Bishop2, Joseph M Maurice3

  • 1Departments of Communication, Biomedical and Translational Sciences, University of Illinois Urbana-Champaign, Champaign, IL USA.

Journal of Communication in Healthcare
|August 20, 2025
PubMed
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This study shows that an online training program improved medical professionals' knowledge, attitudes, and communication skills regarding implicit bias and cultural competency. The training utilized an intersectional approach and focused on practical communication strategies.

Area of Science:

  • Medical Education
  • Health Disparities Research
  • Implicit Bias Training

Background:

  • Current implicit bias training for healthcare professionals has shown inconsistent results.
  • Existing training often lacks an intersectional perspective and practical communication skills development.
  • There is a need for more effective strategies to address implicit bias in medical settings.

Purpose of the Study:

  • To evaluate an online training program designed to decrease implicit bias among medical learners.
  • To assess the impact of an intersectional approach and communication skills focus on knowledge, attitudes, and efficacy.
  • To improve cultural competency and patient care through enhanced medical education.

Main Methods:

  • Developed an online training module with foundational concepts, communication skills, and population spotlights (initially Black maternal health).
Keywords:
Health equitycultural humilityculturally competent carediversityeducationequityinclusionmedical

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  • Administered pre- and post-training surveys to 17 medical students, residents, and physicians.
  • Utilized paired samples t-tests to analyze changes in knowledge, attitudes, and communication efficacy.

    • Main Results:

    • Significant improvements were observed in participants' knowledge, attitudes toward addressing implicit bias and cultural competency, and communication efficacy.
    • Participants rated the training as effective, useful, and engaging.
    • Qualitative feedback provided insights for future training enhancements.

    Conclusions:

    • Training that integrates intersectionality and communication skills can effectively enhance medical learners' knowledge, attitudes, and communication efficacy.
    • This approach offers a promising model for improving cultural competency in healthcare.
    • Further development and implementation of such training are warranted to address health disparities.