A Data-Driven Framework for Digital Transformation in Smart Cities: Integrating AI, Dashboards, and IoT Readiness
View abstract on PubMed
Summary
This summary is machine-generated.This study introduces an AI-powered method to automatically assess digital transformation in public administrations. The approach combines surveys and AI models, demonstrating effective performance in a Spanish case study for enhanced public services.
Area Of Science
- Public Administration
- Artificial Intelligence
- Digital Transformation
Background
- Public administrations face increasing pressure to enhance service efficiency and citizen-centricity.
- Alignment with Environmental, Social, and Governance (ESG) criteria and UN Sustainable Development Goals (UN SDGs) is a growing priority.
- Existing methods for evaluating digital transformation (DT) in the public sector require innovative, automated solutions.
Purpose Of The Study
- To propose an innovative methodology for the automatic evaluation of digital transformation (DT) levels in public sector organizations.
- To integrate traditional assessment techniques with advanced Artificial Intelligence (AI) models for a comprehensive evaluation.
- To validate the proposed methodology in a real-world case study within local public administrations.
Main Methods
- A dual approach combining expert surveys with AI-based models, including neural networks and transformer architectures.
- Development of a domain-specific corpus using survey data and organizational websites for model training.
- Application and validation of the methodology using real-world data from local public administrations in the Valencian Community, Spain.
Main Results
- The proposed methodology demonstrated effective performance in assessing the digital transformation (DT) level of public organizations.
- AI-based models, trained on a custom corpus, successfully estimated DT levels, complementing traditional survey methods.
- The study confirmed the potential for international scalability due to the methodology's modular structure and dual-source data foundation.
Conclusions
- The integration of AI and traditional methods offers an effective solution for automatically evaluating public sector digital transformation (DT).
- The methodology's modularity and data foundation support its adaptability to different administrative and regulatory contexts.
- Technologies like IoT, sensor networks, and AI analytics are crucial for developing resilient, agile, and sustainable Smart City models.
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