[Patient-centred communication in general practice]

General practice is 'talking medicine' and communication is an essential part of every medical activity, and also influences key outcome parameters (e.g. adherence, healing success) and even job satisfaction of physicians. In this article, the principles of patient-centred communication (in contrast to physician-centred communication) were described. Basic techniques such as active listening, paraphrasing, reflecting and summarizing were taught with formulation examples. Case examples illustrate typical consultations in practice where patient-centred communication is indicated and helpful. Furthermore, tips are given on how to deal with patients' emotions and reactance. At last, the importance of good training and owns self-care is emphasised.