Driving Quality Forward: A Study on the Utilization of QI Tools by Hospital Quality Managers

There are numerous ways to improve the quality of healthcare services, and Quality Improvement (QI) tools play a central role in this. These tools are essential for identifying problems, reducing errors and costs, modifying practices, generating innovative ideas, acquiring and analysing data, visualising issues, and supporting decision-making. Using them effectively promotes healthcare quality, patient safety, and optimal resource utilisation. Despite the importance of QI tools, the lack of systematic and comprehensive data on the frequency and purpose of their use in healthcare facilities constitutes the main problem area of this study. This descriptive and cross-sectional study examines the frequency and purpose of QI tool usage among quality managers in hospitals across Türkiye. The study population comprised quality managers from 248 hospitals who fully completed the survey. It focused on the use of 18 widely recognised QI tools, including Brainstorming, Fishbone Diagram, Five Whys, Flowchart, Control Chart, PDCA Cycle, FMEA, Histogram, Scatter Diagram, Process Mapping, and others. The results indicated that the least known tools were the Swiss Cheese Model, Spaghetti Diagram, Six Thinking Hats, House of Quality, Mapping the Last Ten Patients, Tree Diagram, and Pareto Chart. Conversely, Brainstorming, Fishbone Diagram, Five Whys, and Flowcharts were the most frequently used. QI tools were primarily used for generating ideas, visualisation, identifying problems, and analysing them. Significant differences in tool usage were observed based on experience in healthcare and quality roles. The findings underscore the complementary nature of QI tools and the need for enhanced training and awareness.