AI-Driven Large Language Models in Health Consultations for HIV Patients

This study endeavors to conduct a comprehensive assessment on the performance of large language models (LLMs) in health consultation for individuals living with HIV, delve into their applicability across a diverse array of dimensions, and provide evidence-based support for clinical deployment.

A 23-question multi-dimensional HIV-specific question bank was developed, covering fundamental knowledge, diagnosis, treatment, prognosis, and case analysis. Four advanced LLMs-ChatGPT-4o, Copilot, Gemini, and Claude-were tested using a multi-dimensional evaluation system assessing medical accuracy, comprehensiveness, understandability, reliability, and humanistic care (which encompasses elements such as individual needs attention, emotional support, and ethical considerations). A five-point Likert scale was employed, with three experts independently scoring. Statistical metrics (mean, standard deviation, standard error) were calculated, followed by consistency analysis, difference analysis, and post-hoc testing.

Claude obtained the most outstanding performance with regard to information comprehensiveness (mean score 4.333), understandability (mean score 3.797), and humanistic care (mean score 2.855); Copilot demonstrated proficiency in diagnostic questions (mean score 3.880); Gemini illustrated exceptional performance in case analysis (mean score 4.111). Based on the post-hoc analysis, Claude outperformed other models in thoroughness and humanistic care (P < 0.05). Copilot showed better performance than ChatGPT in understandability (P = 0.045), while Gemini performed significantly better than ChatGPT in case analysis (P < 0.001). It is important to note that performance varied across tasks, and humanistic care remained a consistent weak point across all models.

The superiority of diverse models in specific tasks suggest that LLMs hold extensive application potential in the management of HIV patients. Nevertheless, their efficacy in the realm of humanistic care still needs improvement.