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Hospital Patient and Family Advisory Council Accelerators and Barriers: A Qualitative Study
Barbara Lewis1, Erika Marquez2, Chris Cochran2
1Department of Healthcare Administration and Policy, University of Nevada Las Vegas, Las Vegas, USA.
Journal of Patient Experience
|September 4, 2025
Summary
Patient and Family Advisory Councils (PFACs) are vital for improving hospital care. This study identifies key facilitators and barriers to help hospitals effectively launch and sustain these essential patient engagement partnerships.
Area of Science:
- Healthcare Management
- Patient Engagement Strategies
- Qualitative Research Methods
Background:
- Patient and Family Advisory Councils (PFACs) offer valuable hospital insights.
- Understanding facilitators and barriers is crucial for PFAC success.
Purpose of the Study:
- To identify facilitators and barriers impacting PFACs.
- To provide a blueprint for starting and strengthening PFACs.
Main Methods:
- Exploratory qualitative study using thematic analysis.
- Examined first-person accounts of launching and sustaining PFACs.
- Data collected from participants across 20 hospitals and systems.
Main Results:
- PFAC landscape improved post-pandemic.
- Organizational support, member recruitment, and diversification are critical.
- Effective operation requires planning, and evaluation measures impact.
Conclusions:
- Patient engagement through PFACs is supported by evidence.
- Thriving PFACs need intentional design, diverse participation, organizational commitment, and systematic evaluation.
- PFACs enhance patient experience and care delivery.
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