Related Experiment Video
Updated: Sep 9, 2025

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
Published on: January 15, 2017
Improving Satisfaction Among Cardiology NPs and PAs by Managing Medical Decision-Making Inbox Workload
1Mayo Clinic Arizona, Phoenix, Arizona, USA.
Background:
Managing the electronic medical record (EMR) system's inbox workload effectively is important for maintaining provider productivity and well-being.
Project Rationale:
Within a cohort of cardiology nurse practitioners and physician assistants at Mayo Clinic Arizona, it was identified that managing the EMR's inbox messages was the largest contributor to high reports of burnout. Based on this finding, a quality improvement project was developed to evaluate contributing factors, and an intervention of 1 hour per day was dedicated to inbox management.
Project Summary:
The study measured message volume, turnaround time, time spent on EMR inbox work, and staff satisfaction. Turnaround time improved by 50% initially but increased later in the study. Time spent on inbox work decreased by 23% to 30%, and provider satisfaction significantly improved.
Take-Home Messages:
In this study, dedicated time for inbox management improved efficiency and provider satisfaction. Future efforts should focus on sustaining these improvements and further optimizing workflows.
More Related Videos
Related Concept Videos
Angina V: Nursing Management
Cardiomyopathy VI: Nursing Management
Heart Failure VII: Nursing Interventions
Acute Coronary Syndrome IV: Interprofessional Care
Pericarditis IV: Nursing Management
Cardiomyopathy VII: Pre and Post Operative Nursing Management

