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Identifying Transportation Needs in Ophthalmology Clinic Notes Using Natural Language Processing: Retrospective,
Lauren M Wasser1, Hai-Wei Liang1, Chenyu Li2
1Department of Ophthalmology, University of Pittsburgh School of Medicine, 1622 Locust Street, 5th floor, Pittsburgh, PA, 15219, United States, 1 412-642-5382.
JMIR Medical Informatics
|September 6, 2025
Summary
Natural language processing (NLP) can identify transportation insecurity in eye care notes, helping patients access resources. This method accurately detects challenges in accessing healthcare, improving patient support and outcomes.
Area of Science:
- Ophthalmology
- Health Informatics
- Natural Language Processing
Background:
- Transportation insecurity is a significant barrier to accessing eye care, negatively impacting patient visual outcomes.
- Electronic health records often lack structured data on transportation challenges, hindering patient identification and support.
- Free-text clinical notes offer a potential avenue for capturing transportation-related barriers more effectively.
Purpose of the Study:
- To develop and validate a natural language processing (NLP) algorithm for identifying transportation insecurity in free-text ophthalmology clinic notes.
- To assess the feasibility of using NLP to detect transportation barriers in electronic health records.
- To improve the identification of patients facing challenges in accessing eye care due to transportation.
Main Methods:
- A retrospective, cross-sectional study analyzing 1,801,572 ophthalmology clinic notes from adult patients (2016-2023).
- Development of a rule-based NLP algorithm to detect transportation insecurity within deidentified free-text clinical documentation.
- Validation of the NLP algorithm against a gold-standard expert review, using precision, recall, and F1-scores to evaluate performance.
Main Results:
- The NLP algorithm successfully identified 726 patients (0.6%) with transportation insecurity, demonstrating high performance (precision 0.860, recall 0.960, F1-score 0.778).
- Older patients (≥80 years) were significantly more likely to experience transportation insecurity compared to younger adults.
- Asian patients were less likely to have transportation insecurity identified compared to White patients; no significant differences were found by sex or race (Black vs. White).
Conclusions:
- Natural language processing (NLP) is a viable tool for accurately identifying transportation insecurity from unstructured ophthalmology clinical notes.
- This NLP approach can aid in proactively identifying patients with transportation barriers, facilitating timely referrals to necessary resources.
- Improving the capture of transportation insecurity can lead to better patient support and potentially enhance visual outcomes in eye care settings.
Keywords:
electronic health recordnatural language processingsocial determinants of healthsocial needs screeningtransportation needs
