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The Technology Use Survey: An Actionable Digital Literacy Assessment that Matches Clients to Training Resources
Bridget Dwyer1, Jane Mikkelson1, Valeria's Diaz-Pacheco1
1Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA, USA.
Digital literacy is crucial for healthcare access. A new tool assesses digital skills and provides tailored training, bridging the digital divide for individuals with serious mental illnesses.
Area of Science:
- Health Informatics
- Digital Health Equity
- Mental Health Technology
Background:
- Digital literacy is a social determinant of health, impacting healthcare access.
- A digital divide persists, particularly affecting individuals with serious mental illnesses.
- Existing digital literacy assessments lack actionable steps for improvement.
Purpose of the Study:
- To develop and evaluate an actionable tool for assessing digital literacy.
- To align individuals' needs with tailored training resources for digital health engagement.
- To promote digital equity and improve healthcare access through technology.
Main Methods:
- Development of the Technology Use Survey and Matching Guide.
- Piloting the tool with diverse populations, including psychiatric units and community health centers.
- Utilizing case studies to demonstrate intervention effectiveness.
Main Results:
- The tool successfully identified digital knowledge gaps and learning barriers.
- Enhanced digital health engagement and improved access to healthcare were observed.
- Targeted interventions led to improved functional outcomes.
Conclusions:
- The Technology Use Survey and Matching Guide effectively bridges the digital divide.
- Merging assessment with actionable education promotes digital equity.
- The framework enables meaningful engagement with technology for all individuals.
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