Expectations of AI-supported communication in nurse-family interactions in nursing homes: Navigating ambiguities in...

Understanding nurses' expectations and concerns regarding artificial intelligence (AI)-supported communication with families in nursing homes is essential for designing effective digital tools that support meaningful family engagement. This study explores how nurses perceive the integration of AI-supported communication tools in interactions with residents' family members, with a focus on their expectations and the ambiguities related to changes to their communicative roles.

This qualitative descriptive study employed semi-structured, in-depth, face-to-face interviews with 15 nurses from seven medium-to-large registered nursing homes in Taiwan, selected through purposive sampling. Data collection continued until thematic saturation was achieved. Transcribed interviews were analyzed using qualitative content analysis to identify key themes.

The analysis revealed a central theme: "navigating ambiguities in role transformation," which reflected nurses' perceptions of the opportunities and uncertainties involved in incorporating communication into family interactions. Four categories contain these ambiguities: (1) use of AI to replace repetitive communication (n = 15), (2) emotional interaction (n = 13), (3) transparent data sharing (n = 9), and (4) tailoring of personal care plans for families (n = 7).

Although nurses acknowledged the potential of AI to improve communication efficiency, they also expressed concerns about its ability to preserve emotional depth, clinical judgment, and personalized engagement. Addressing these ambiguities is critical for developing AI systems that align with nursing values and practice. This study provides insight to guide the design of digital solutions that are responsive to the realities of nursing home care and support stronger family involvement.