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Quality management control by Six Sigma metrics operating curves for a medical services organization
Tomás José Fontalvo Herrera1, Keyla Andrea Arnedo Barrios1
1Industrial Administration Program, Universidad de Cartagena , Cartagena, Colombia.
Purpose:
To evaluate a medical service provider organization, operating under variable conditions, using operating curves based on Six Sigma metrics.
Design/Methodology/Approach:
Basic research that developed a rational quantitative approach supported by mathematics and statistical quality control, where the performance of the system's quality was evaluated, supported by a sensitivity analysis with the creation of dynamic tables and operation curves of the six sigma metrics.
Findings:
A method for evaluating the quality of a medical service and its processes is proposed, which allows determining the performance of quality Z under variable conditions using the proposed operation curves.
Originality/Value:
As a contribution and originality of this research, a comprehensive control system is proposed. A statistical study was evaluated using six sigma metric operating curves for a medical service.
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