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Parental experiences of the neonatal transfer process

Caroline Fraser1, Catherine M Harrison2,3

  • 1Leeds Centre for Newborn Care Leeds Teaching Hospitals NHS Trust, Great George Street, Leeds, UK. caroline.fraser12@nhs.net.

Pediatric Research
|September 17, 2025
PubMed

Insights

Parental satisfaction with neonatal transfers is high, but parents desire more involvement and better communication. Developing family-centered quality markers can enhance the neonatal transport experience.

Area of Science:

  • Neonatal care
  • Transport medicine
  • Patient experience

Background:

  • Parental feedback rates for neonatal transfer in the UK are low (9-11%).
  • Current benchmarking relies solely on clinical and logistical quality markers.
  • There's a need to explore parental experiences and improve feedback mechanisms.

Purpose of the Study:

  • To explore parental experiences of the neonatal transfer process.
  • To identify methods for increasing parental feedback rates.
  • To develop family-centered quality markers for neonatal transport.

Main Methods:

  • A mixed-methods study combining qualitative (group interviews, n=5) and quantitative (surveys, n=453) approaches.
  • Thematic analysis was used to analyze collected data.
  • Involved parents who had undergone the neonatal transfer process.

Main Results:

  • Overall parental satisfaction was high (74.6%).
  • Key areas for improvement include parental involvement, traveling with the baby, communication, and logistics.
  • Neonatal transfers significantly impact parental mental health.

Conclusions:

  • While satisfaction is high, improvements in communication, logistics, and family-centered care are needed.
  • Developing parental experience quality markers could enhance neonatal transport.
  • Collaborative efforts are needed to improve family-centered experiences in neonatal transfers.
Abstract

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