A Multidisciplinary Occupational Medicine-Based Intervention Protocol for Conflict Prevention and Crisis Management...

Area of Science:

• Occupational Health Psychology
• Workplace Safety
• Educational Interventions

Background:

• Workplace conflict and aggression are significant psychosocial risks in many professions.
• A multidisciplinary team developed a novel university-based educational intervention.
• The intervention is generalizable to high-stress environments with intense public interaction.

Purpose of the Study:

• To outline a protocol for a novel educational intervention.
• To enhance conflict prevention and crisis management skills.
• To evaluate the immediate effectiveness of the training.

Main Methods:

• Integrated didactic instruction with active, immersive role-playing scenarios.
• Utilized a specifically developed efficacy scale for outcome assessment.
• Detailed a structured methodology for evaluating training effectiveness.

Main Results:

• Demonstrated significant improvement in all assessed skills post-training.
• Median scores increased for all scale items (p < 0.001).
• Reported enhanced conflict resolution, improved communication, and increased self-efficacy.

Conclusions:

• The protocol offers a generalizable approach to workplace psychosocial risks.
• The educational intervention effectively enhances key professional skills.
• Future work includes integrating VR and AI for more realistic training scenarios.