Factors Associated With Knowledge Sharing Among Health Sector Employees in Riyadh, Saudi Arabia

Introduction Understanding the factors that influence the knowledge-sharing process among the health sector employees is essential for improving service quality and organizational performance. The aim of this study was to examine the relationship between knowledge sharing, including knowledge donating and knowledge collecting, and individual, organizational, and technological factors among healthcare employees in the Riyadh region of Saudi Arabia. Methods An analytical, cross-sectional study was conducted among 264 healthcare professionals and administrative staff in the healthcare sector selected through convenience sampling. Data were collected using an online questionnaire covering variables on knowledge sharing (dependent variable), and individual factors, organizational factors, and technology use factors (independent variables). Structural equation modeling was applied to investigate the relationships between the dependent and independent variables. Results Both the individual factors and the technology use factors were associated with knowledge donating and collecting. Individual factors had standardized path coefficients of 0.175 and 0.425 for knowledge donating and collecting, respectively (p-values < .001). Similarly, technology use factors showed coefficients of 0.411 (p-value =0.012) and 0.723 for knowledge donating and collecting, respectively (p-value < .001). Management support was not associated with either knowledge donating or knowledge collecting, with coefficients of 0.342 and -0.276, respectively (p > .05). Conclusion Individual and technology use factors were found to be associated with knowledge sharing, whereas organizational factors showed no significant association. The findings offer insight into how health sector employers could foster a knowledge-sharing culture to improve service quality.