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Updated: Jan 16, 2026

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
Published on: August 29, 2025
The validity and reliability of the Dutch version of the Student Satisfaction and Self-Confidence in Learning Scale
Narin Akrawi1, Wim J R Rietdijk1, Birgit C P Koch1
1Department of Hospital Pharmacy, Erasmus MC University Medical Center, Rotterdam, The Netherlands.
Background:
The Student Satisfaction and Self-Confidence in Learning Scale (SCLC) is widely used to measure satisfaction and self-confidence in learning. The 13-item scale includes two subscales: satisfaction with education (5 items) and self-confidence in learning (8 items), rated on a 5-point Likert scale. However, no validated Dutch version existed for pharmacy technicians, a group increasingly involved in complex healthcare roles. This study aimed to translate, adapt, and validate the SCLC for use among Dutch pharmacy technicians.
Methods:
The SCLC was translated into Dutch following cross-cultural adaptation guidelines, including forward and back-translation by three bilingual experts. The questionnaire was administered to pharmacy technicians at Erasmus MC. Internal consistency was assessed using Composite Reliability (CR) and Average Variance Extracted (AVE). A confirmatory factor analysis (CFA) evaluated construct validity.
Results:
A total of 129 pharmacy technicians completed the questionnaire. CFA indicated a good fit for a two-factor model, with a statistically significant Chi-square (p < 0.000), and a Chi-square/df ratio of 2.5. Fit indices, including CFI (0.92) and RMSEA (0.102), suggested moderate model fit.
Conclusion:
This study suggests that the Dutch version of the SCLC is a moderately reliable and valid tool for assessing pharmacy technicians' satisfaction with education and self-confidence in learning. Given the absence of other validated instruments in this context, this scale offers a useful starting point for evaluating and improving educational programs. However, as the psychometric properties indicated room for improvement and the model fit was moderate, further research with larger samples is needed to refine and confirm the suitability of this questionnaire.
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