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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
A modest article about brilliant care
1School of Business, Western Sydney University, Parramatta, Australia.
Abstract:
While the discourse on care is largely pessimistic, brilliance happens, demonstrated by instances when care exceeded expectation. To advance brilliant care scholarship, this article asks, what are the domains that enable it? Through a reflexive analysis of ten publications on brilliant care, four domains were constructed and justified - namely: a relational orientation to care; attentive engagement; working with and beyond the technical aspects of healthcare; and shared responsibility. This article concludes with an invitation to those who receive, deliver, manage, develop policies that are relevant to, or conduct research on health service management - namely, to consider how these domains can be improved and how they can be systematised and translated into policy and practice, without compromising their dynamic quality.
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