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Enhancing Team Identity and Morale With Visual Cues: A Quality Improvement Intervention Using Staff Photo Posters.

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A simple photo poster intervention significantly boosted team cohesion and inclusion in an orthopaedic department. This low-cost method improved name recall and morale, especially for junior doctors.

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Area of Science:

  • Healthcare Management
  • Organizational Psychology
  • Medical Education

Background:

  • Effective clinical care relies on team cohesion and psychological safety.
  • Large or rotating orthopaedic departments face challenges in colleague recognition and inclusion, exacerbated by remote work trends.
  • Junior doctors often experience difficulties feeling integrated into the team.

Purpose of the Study:

  • To introduce a low-cost visual cue intervention to enhance team identity, communication, and morale in an orthopaedic department.
  • To improve the recognition and recall of team members' names and faces.
  • To foster a greater sense of inclusion for junior doctors.

Main Methods:

  • A quality improvement project was implemented in a London orthopaedic department.
  • Photo posters featuring names and faces of all doctors were displayed in key areas.
  • A six-month implementation was followed by an anonymous department-wide survey assessing impact on name recall, team spirit, and junior doctor inclusion.

Main Results:

  • A 100% survey response rate (24/24 doctors) was achieved, with all participants noticing the posters.
  • 87.5% of doctors used the posters to recall colleagues' names, and 91.7% felt team spirit improved.
  • 86.7% of junior doctors reported increased inclusion due to the posters.

Conclusions:

  • The low-cost photo poster intervention was highly effective and well-received.
  • The intervention positively impacted team cohesion, name recognition, and junior doctor inclusion.
  • This strategy shows promise for similar clinical settings, especially those with high staff turnover or large teams.