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Safeguarding Compassion in Virtual Family Physician Care.

Bridget L Ryan1, Judith Belle Brown2, Thomas R Freeman2

  • 1From the Centre for Studies in Family Medicine, Department of Family Medicine, Schulich School of Medicine & Dentistry, Western University (BLR, JBB, TRF, MD, MS, ALT); Department of Epidemiology and Biostatistics, Schulich School of Medicine & Dentistry, Western University(BLR, MS, ALT). bryan@uwo.ca.

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|October 6, 2025
PubMed
Summary

Compassionate virtual family medicine care is achievable through specific actions and a strong patient-physician relationship. Virtual visits can act as a bridge, maintaining compassionate care in evolving healthcare landscapes.

Keywords:
Chronic DiseaseDoctor-Patient RelationsEmpathyFamily MedicineFamily PhysiciansGrounded TheoryMultimorbidityPatient-Centered CarePrimary Health CareQualitative ResearchTechnologyVirtual Systems

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Area of Science:

  • Family Medicine
  • Digital Health
  • Patient Care

Background:

  • The COVID-19 pandemic accelerated the adoption of virtual care in family medicine.
  • There's a need to focus on compassion, not just technology, in virtual healthcare delivery.

Purpose of the Study:

  • To identify components of compassionate care in virtual family medicine.
  • To understand how compassion is demonstrated in virtual patient-physician interactions.

Main Methods:

  • Qualitative Constructivist Grounded Theory study.
  • Included individual interviews with patients and family physicians (FPs).
  • Incorporated Collaborative Discussions between patients and FPs.

Main Results:

  • Identified four key themes: conveying compassion through actions, external factors, virtual visits extending care, and the patient-FP relationship.
  • These themes represent a stance FPs adopt in virtual practice.
  • Virtual visits were seen as a compassionate link between in-person appointments.

Conclusions:

  • Compassion can be effectively conveyed during virtual visits, including telephone interactions.
  • Findings offer actionable strategies for FPs to enhance compassionate virtual care.
  • Maintaining compassion is crucial as virtual care delivery models continue to evolve.