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Challenges in Implementing a Mobile AI Chatbot Intervention for Depression Among Youth on Psychiatric Waiting Lists:
Junichi Fujita1, Yuichiro Yano2, Satoru Shinoda3
1Department of Child Psychiatry, Yokohama City University Hospital, 3-9, Fukuura, Kanazawa-ku, Yokohama, 236-0004, Japan, 81 0457872800.
Jmirx Med
|October 7, 2025
Summary
This study explored using an AI chatbot for youth mental health support while on psychiatric waitlists. However, low engagement and participant withdrawal prevented analysis, highlighting the need for simpler digital tools and trusted environments.
Area of Science:
- Pediatric Mental Health
- Digital Health Interventions
- Artificial Intelligence in Healthcare
Background:
- Child and adolescent mental health is a growing concern, with limited access to psychiatric care in Japan causing long wait times.
- Artificial intelligence (AI)-driven chatbots offer potential digital solutions to support youth during these extended waiting periods.
- The AI chatbot 'emol,' integrating acceptance and commitment therapy, was chosen after a review of Japanese mental health technology.
Purpose of the Study:
- To examine the feasibility of utilizing an AI chatbot ('emol') for pediatric and adolescent individuals awaiting psychiatric services.
- This exploratory trial aimed to assess engagement and potential benefits of digital mental health support.
Main Methods:
- A parallel-group randomized controlled trial involved participants aged 12-18 years on psychiatric waiting lists.
- Participants were randomized to receive 8 weekly AI chatbot sessions or standard mental health information.
- Outcomes included changes in depression/anxiety scores and secondary engagement metrics via voice and writing analysis.
Main Results:
- Despite 96 eligible individuals, only 3 provided initial consent, and all subsequently withdrew or were excluded.
- No evaluable data was collected due to zero participants completing the study.
- Low engagement was potentially linked to perceived irrelevance of digital tools, complex protocols, and privacy concerns.
Conclusions:
- Significant barriers to engagement indicate a need for simpler digital intervention protocols and secure, trusted environments.
- Future research should explore delivering these interventions in supportive settings like schools or community centers to improve accessibility and participation.
