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Experiences of a remote, person-centred intervention in older persons living with frailty - a qualitative study
Zahra Ebrahimi1, Patricia Olaya-Contreras2, Mahboubeh Goudarzi2,3
1Institute of Health and Care Sciences, Sahlgrenska Academy, University of Gothenburg, Centre for Person-Centred Care, University of Gothenburg (GPCC), Gothenburg, Sweden. Zahra.ebrahimi@gu.se.
Background:
Globally, healthcare systems are challenged with implementing effective home-based self-management programmes for older persons living with frailty within a proactive, integrated model of remote, person-centred care (PCC).
Aim:
This study explores the experiences of a remote PCC intervention in older persons living with frailty.
Methods:
A qualitative inductive conventional content analysis was conducted using semi-structured telephone interviews. The intervention involved older adults who received PCC through a combined approach of telephone calls and a digital platform. Fourteen community-dwelling older people (≥ 75 years, screened as frail) with recent emergency care visits but had not been hospitalised, were included.
Results:
Participants felt secure due to the engaging, empathetic and professional-friendly nature of the telephone conversations. In contrast, many informants reported difficulty using the digital platform due to its complexity.
Conclusion:
Telephone-based, person-centred remote care enhanced resource availability and promoted feelings of security among older persons living with frailty. However, further development of user-friendly digital tools for older people is still needed.
Trial Registration Of The Main Project:
ClinicalTrial.gov: NCT04416815. Registered 07/06/2021.
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