The labor market of digital labor platforms in Chile: companies, state regulation and workers

  • 0Psychosocial Work Studies Program, Faculty of Psychology, Universidad Diego Portales, Santiago, Chile.

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Summary

This summary is machine-generated.

Digital labor platforms in Chile are expanding, creating unique labor market dynamics. This study reveals heterogeneity, amplified precariousness, and precarious social inclusion within these platforms.

Area Of Science

  • Socioeconomics
  • Labor Economics
  • Digital Economy

Background

  • Digital labor platforms have expanded significantly in Chile and Latin America since 2010.
  • High rates of informal employment and weak labor institutions shape platform labor markets in the region.
  • Chile's pioneering role in neoliberal modernization and recent platform labor regulations (Law 21.431) make it a key case study.

Purpose Of The Study

  • To reconstruct and analyze the labor market of digital delivery and ride-hailing platforms in Chile.
  • To understand the specific configurations and dynamics of these markets in a Latin American context.
  • To examine the interplay between platform companies, state regulations, and workers.

Main Methods

  • Analysis of data collected between 2019 and 2025 from three research projects.
  • Utilized mixed methods including worker and informant interviews, documentary analysis, and field observations.
  • Reconstructed the labor market across platform companies, state regulations, and workers.

Main Results

  • The Chilean platform labor market exhibits significant heterogeneity.
  • An inherent logic within the platforms amplifies and normalizes precarious working conditions.
  • These platforms offer rapid job entry but result in precarious social inclusion.

Conclusions

  • The Chilean digital labor market is characterized by its complexity and the precariousness it fosters.
  • Despite challenges, platforms provide accessible entry points into the labor force.
  • The interaction between companies, state actors, and worker organizations critically shapes platform labor dynamics.

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