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Considerations for Creating a User-Friendly Telemedicine Service in Japan.
Nermin Elokla1, Tomohiko Moriyama2, Daisuke Murakami1
1Kyushu University, Fukuoka, Japan.
Summary
Telemedicine awareness is low among Japanese older adults, with limited usage due to knowledge gaps and technology barriers. Understanding patient needs is crucial for increasing telemedicine adoption in Japan.
Area of Science:
- Healthcare technology
- Gerontology
- Public health
Background:
- Telemedicine offers benefits like infection control and improved healthcare quality.
- Despite government promotion, telemedicine adoption remains low in Japan, even during the COVID-19 pandemic.
- Understanding patient perspectives is key to successful telemedicine implementation.
Purpose of the Study:
- To assess telemedicine awareness and experience among Japanese older adults.
- To identify patient needs and perspectives for user-friendly telemedicine service development.
- To compare telemedicine acceptance and willingness to use between middle-aged and older adults.
Main Methods:
- A survey of 110 outpatients with chronic diseases during the COVID-19 pandemic.
- Participants were divided into two groups: 40-64 years and 65 years and above.
- Data collected via face-to-face questionnaires and analyzed using t-tests (P < .05).
Main Results:
- Only 2 out of 110 participants had prior telemedicine experience.
- Telemedicine concept acceptance was significantly higher in middle-aged adults (2.9) vs. older adults (2.5) and males (2.9) vs. females (2.5).
- Middle-aged adults showed greater willingness to use telemedicine in the future (2.8) compared to older adults (2.5).
Conclusions:
- Limited knowledge, technological usability challenges, and cultural factors hinder telemedicine use in Japan.
- Developing user-friendly telemedicine services tailored to patient needs is essential.
- Patient perspectives are vital for increasing telemedicine utilization and overcoming adoption barriers.
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