Use of Artificial Intelligence-Assisted Conversational Agents to Improve Patient Experience Related to Physicians: Cross-Sectional Study in China
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View abstract on PubMed
Summary
This summary is machine-generated.Artificial intelligence (AI)-assisted conversational agents significantly enhance patient experience with physicians during outpatient visits. These AI tools improve communication, health information access, and overall satisfaction, demonstrating their value in healthcare settings.
Area Of Science
- Health Informatics
- Patient Experience Research
- Artificial Intelligence in Healthcare
Background
- Artificial intelligence (AI)-assisted conversational agents are increasingly used in Chinese outpatient departments to enhance health services.
- Limited research exists on the impact of these AI agents on patient experience with physicians during outpatient visits.
Purpose Of The Study
- To evaluate if AI-assisted conversational agents improve patient experience related to physicians in outpatient settings.
- To compare patient experience between users and non-users of conversational agents.
Main Methods
- A sample of 394 adult outpatients from tertiary public hospitals in China was surveyed using the Chinese Outpatient Experience Questionnaire.
- T-tests and multiple linear regression analyses were employed to assess differences and associations between conversational agent use and patient experience scores.
Main Results
- Conversational agent users reported significantly higher overall patient experience scores compared to non-users.
- Improvements were noted in physician-patient communication, health information access, short-term outcomes, and general satisfaction.
- Multiple linear regression confirmed that AI-assisted conversational agent use was significantly associated with a better patient experience, increasing scores by an average of 7.51%.
Conclusions
- AI-assisted conversational agents demonstrably improve patient experience with physicians during outpatient visits.
- These agents enhance communication, health information delivery, and patient satisfaction.
- Public hospitals are encouraged to deploy AI conversational agents to optimize outpatient services and patient care.
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