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Developing and Testing an Online Portal for Virtual Navigation for Asian American Patients With Cancer: Pilot
Janet N Chu1,2, Debora Oh3, Laura Allen3
1Department of Medicine, University of California, 490 Illinois Street, San Francisco, CA, 94158, United States, 1 415-514-8686.
JMIR Cancer
|October 17, 2025
Summary
Virtual patient navigation improved emotional well-being for Asian American cancer patients. This multilingual online portal offered culturally appropriate support, extending navigation benefits despite some technical issues.
Area of Science:
- Oncology
- Health Informatics
- Patient Support Services
Background:
- Asian American patients face unique cancer care challenges and barriers.
- In-person patient navigation is resource-intensive; virtual navigation can expand access.
- Virtual navigation is particularly beneficial for non-English language speakers.
Purpose of the Study:
- To develop, implement, and evaluate a virtual patient navigation online portal.
- To provide multilingual resources (English, Chinese, Vietnamese) for Asian American patients.
- To support patients with newly diagnosed colorectal, lung, or liver cancer.
Main Methods:
- A secure, cloud-based online portal was developed with distinct interfaces for public, navigator, and participant use.
- Recruited Asian American adults with stage I-IV colorectal, lung, or liver cancer speaking English, Cantonese, Mandarin, or Vietnamese.
- Language-concordant navigators provided tailored support over six months via the portal; quality of life (FACT-G) and user experience were assessed.
Main Results:
- 51 participants completed the study; 92-96% completed 3- and 6-month surveys.
- Average Functional Assessment of Cancer Therapy-General (FACT-G) scores remained stable, with a significant increase in emotional well-being at 6 months.
- 94% found the program culturally appropriate, 74% found navigator calls helpful, and 74% would recommend the program, despite some technical login issues.
Conclusions:
- The multilingual virtual patient navigation program was culturally appropriate and perceived as helpful.
- The online portal demonstrated potential to improve emotional well-being in Asian American cancer patients.
- Language-concordant virtual navigation and online tools can effectively extend patient navigation services.
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