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Implementation of the Person-Centered Primary Care Measure.

Geoffrey Mills1, William T Leach2, Richard W Hass2

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|October 20, 2025
PubMed
Summary

The Person-Centered Primary Care Measure (PCPCM) survey was successfully implemented across many primary care practices. Further research is needed to enhance patient response rates and refine the use of this patient experience tool.

Keywords:
Continuity of Patient CareFamily MedicineImplementation SciencePatient Care TeamPatient Reported Outcome MeasuresPatient-Centered CarePrimary Health CareQuality Improvement

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Area of Science:

  • Health Services Research
  • Patient Experience Measurement
  • Primary Care

Background:

  • The Person-Centered Primary Care Measure (PCPCM) assesses patient experiences with primary care clinicians and teams.
  • Optimal implementation strategies for the PCPCM, including survey administration and data utilization for process improvement, remain undefined.

Purpose of the Study:

  • To evaluate the implementation process of the PCPCM survey across a large primary care system.
  • To assess survey completion rates, psychometric properties, and response variations based on patient demographics.

Main Methods:

  • The 11-question PCPCM survey was administered to 329,450 patients across 78 primary care practices.
  • Data analysis included evaluation of survey completion parameters, internal consistency, and mean scores relative to patient demographics.

Main Results:

  • The PCPCM survey was successfully distributed via the Press Ganey platform, achieving a 6.4% response rate.
  • The survey demonstrated good internal consistency with a tendency towards higher scores.
  • PCPCM scores varied by patient age, sex, race, clinician type, and duration of patient-practice relationship. Black or African American patients reported lower perceived community knowledge integration in care.

Conclusions:

  • Successful implementation of the PCPCM was achieved in a large primary care network.
  • Improving survey response rates is a critical area for future development.
  • Further work should focus on utilizing PCPCM data for practice feedback and validating individual survey items.