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Could offering a variety of payment options lead to more owners accepting care recommendations?
Aimee St Arnaud1,2,3, Robyn Jaynes4, Karina Moser1
11Open Door Veterinary Collective (virtual nonprofit).
Abstract:
When a pet owner cannot afford care, is it the responsibility of the veterinary practice to offer flexible payment options? Many practices hesitate to do so based on past negative experiences with in-house, staff-managed plans; however, partnerships with third-party-managed pay-over-time plans, digital wallet payments, and crowdfunding platforms can alleviate distress for clients and veterinary teams while increasing acceptance of recommended diagnostics and treatment plans.
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