Psychometric Properties Assessment and Determinants of the Health Services OutPatient Experience (HSOPE) Among...

Dissatisfaction with outpatient experiences can cause patient disengagement, reduced adherence, and poorer outcomes. Due to the absence of an appropriate outpatient experience assessment tool in China, our study aims to translate the Health Services Outpatient Experience (HSOPE) scale into the Chinese context, evaluate its psychometric properties, and identify factors (eg, patient characteristics, interpersonal dynamics, and clinical specifics) that determine patient satisfaction and healthcare quality among Chinese outpatients.

Our study consisted of two phases: translation of the HSOPE scale and psychometric validation and analysis. The scale was translated into Chinese using both forward and backward translation methods. A cross-sectional study was then conducted among outpatients from a general hospital in China from October 2023 to April 2024. We collected data from 556 participants, and the total sample was randomly split for validation: one subset for exploratory factor analysis (EFA) and another for confirmatory factor analysis (CFA). We assessed the scale's reliability and validity through measures of internal consistency, item analysis, EFA, and CFA, and used linear regression to identify determinants of outpatient experiences.

The 10-item Chinese HSOPE scale demonstrated high reliability (Cronbach's alpha: 0.93; Guttman split-half: 0.92) in the full sample (n = 556). EFA (n = 385) extracted one factor, explaining 56.01% of the variance, and CFA (n = 171) confirmed a good model fit (χ²/df = 1.69, RMSEA = 0.06). Older age and being single were associated with positive experiences. Negative experiences were linked to visiting gynecology/obstetrics or pediatrics, poor doctor communication, lack of pre-test information, inadequate medication instructions, perceived privacy violations, insufficient doctor thoroughness, and long wait times (1-2 hours or > 2 hours) (all P < 0.05).

The 10-item Chinese HSOPE scale is a reliable and valid tool for assessing outpatient experiences in China. The identified factors, such as communication, privacy protection, and wait times, can guide targeted improvements to enhance patient satisfaction and healthcare outcomes.