Evaluation of Language Accessibility of Community Resources to Address Pediatric Social Needs in Two Large U.S. Cities
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View abstract on PubMed
Summary
This summary is machine-generated.Many community programs lack language services for Spanish, Somali, or Vietnamese speakers. Health systems should verify language access before referring patients to these resources.
Area Of Science
- Public Health
- Health Disparities
- Linguistic Access
Background
- Access to community-based programs is crucial for addressing unmet social needs in pediatric care.
- Ensuring language accessibility is vital for equitable service delivery to diverse populations.
- Limited language services can create barriers for families seeking essential support.
Purpose Of The Study
- To evaluate the language accessibility of community-based programs serving families speaking Spanish, Somali, or Vietnamese.
- To identify the availability of language services on program websites and through telephone systems.
- To assess staff-reported language access capabilities for service delivery.
Main Methods
- Cross-sectional evaluation of community programs identified through health system directories.
- Review of program websites and telephone menus for language options.
- Telephone-based surveys with program staff regarding language access for service delivery.
Main Results
- Only 40% of program websites offered languages other than English.
- 58% of telephone menus provided language selection, primarily for Spanish.
- Significant gaps exist in bilingual staff and interpreter availability for Somali and Vietnamese services, with 32% unable to support Vietnamese service delivery.
Conclusions
- Community-based programs often lack adequate language resources to support non-English speaking families.
- Health systems must proactively confirm language access or provide support when referring patients to community resources.
- Addressing linguistic barriers is essential for improving health equity and social needs support.
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