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Updated: Jan 12, 2026

Development of a Virtual Reality Assessment of Everyday Living Skills

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Published on: April 23, 2014

Accessible by Design: Evaluating a Telehealth Accessibility Checklist.

Garrett Zabala¹, Shelby Wyand², William Beninati³

¹MedStar Health National Center for Human Factors in Health care, Washington, District of Columbia, USA.

Telemedicine Journal and E-Health : the Official Journal of the American Telemedicine Association

|October 31, 2025

Summary

A new Telehealth Access Checklist helps healthcare organizations evaluate their platforms for patient safety and access. This tool identifies areas for improving telehealth technology to meet diverse population needs.

Keywords:

telehealth telehealth access telehealth access checklist telehealth assessment tool

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Area of Science:

Health Services Research
Digital Health
Patient Safety

Background:

The COVID-19 pandemic accelerated telehealth adoption, revealing implementation inconsistencies.
Variations in telehealth platforms can impact patient safety and equitable access to care.

Purpose of the Study:

To evaluate the feasibility and utility of a 60-item Telehealth Access Checklist.
To assess the checklist's effectiveness in identifying potential access barriers in telehealth platforms.

Main Methods:

A feasibility study involving three large healthcare organizations.
Eleven reviewers (physicians, telemedicine directors) assessed the checklist's content.
Feedback was collected for checklist refinement.

Main Results:

The checklist received strong support for its concept and design.
Reviewers identified specific telehealth technology aspects needing optimization for accessibility.
The checklist proved effective in guiding organizations to pinpoint areas for improvement.

Conclusions:

A self-assessment checklist can enhance telehealth technology.
Identifying and optimizing technological features improves accessibility for all patient populations.
The checklist can guide healthcare organizations in refining telehealth services.