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Enterprise-wide simultaneous deployment of ambient scribe technology: lessons learned from an academic health system
Aileen P Wright1,2, Carolynn K Nall3, Jacob J H Franklin1,3
1Department of Biomedical Informatics, Vanderbilt University Medical Center, Nashville, TN 37203, United States.
Objectives:
To report on the feasibility of a simultaneous, enterprise-wide deployment of EHR-integrated ambient scribe technology across a large academic health system.
Materials And Methods:
On January 15, 2025, ambient scribing was made available to over 2400 ambulatory and emergency department clinicians. We tracked utilization rates, technical support needs, and user feedback.
Results:
By March 31, 2025, 20.1% of visit notes incorporated ambient scribing, and 1223 clinicians had used ambient scribing. Among 209 respondents (22.1% of 947 surveyed), 90.9% would be disappointed if they lost access to ambient scribing, and 84.7% reported a positive training experience.
Discussion:
Enterprise-wide simultaneous deployment combined with a low-barrier training model enabled immediate access for clinicians and reduced administrative burden by concentrating go-live efforts. Support needs were manageable.
Conclusion:
Simultaneous enterprise-wide deployment of ambient scribing was feasible and provided immediate access for clinicians.
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