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This study reveals that adaptive, multi-source support is crucial for frontline innovation teams facing limited experience and awareness. Diverse supporters, not just coaches, provide essential resources and encouragement for successful innovation.

Keywords:
change methodologycoachingfederally qualified health centersinnovationlearning collaborativequalitative methodsquality improvementteams

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Area of Science:

  • Innovation Management
  • Organizational Behavior
  • Team Science

Background:

  • Frontline-led innovation teams often face challenges due to limited experience, relationships, and contextual awareness.
  • Existing support structures may not adequately address the dynamic needs of these teams.
  • Understanding the diverse roles of various supporters is critical for enhancing innovation outcomes.

Purpose of the Study:

  • To examine the practices provided by multiple supporters to frontline-led innovation teams.
  • To develop a comprehensive framework for dynamic and multisource support in innovation.
  • To challenge the "one-size-fits-all" approach to innovation support.

Main Methods:

  • An inductive, 24-month study involving six frontline-led innovation teams.
  • Analysis of 86 interviews with 35 team members and 17 supporters.
  • Categorization of support practices into six key sets.

Main Results:

  • A comprehensive framework of dynamic and multisource support was proposed.
  • Six categories of support practices were identified: Ensure Foundational Support, Transmit Knowledge and Skills, Nurture Teams and Teamwork, Cultivate Relationships with Decision-Makers, Scaffold Project Work, and Foster a Holistic View of Innovation Work.
  • Adaptive support, rather than a "one-size-fits-all" approach, is emphasized.

Conclusions:

  • Support for innovation teams should be dynamic and sourced from multiple entities.
  • Coaches play a critical role, but funders, insurers, student fellows, and research observers also provide vital instruction, resources, and encouragement.
  • The study highlights the importance of tailored support strategies for innovation teams.