Evaluating Leadership Training for Managers in Healthcare: Focusing on Effective Communication.

Area of Science:

• Healthcare Management
• Organizational Psychology
• Medical Education

Background:

• Effective leadership communication is vital for healthcare organizations, especially for mid-level managers.
• Existing healthcare education may lack sufficient leadership communication training.
• Mid-level managers act as a critical link between frontline staff and senior leadership.

Purpose of the Study:

• To evaluate the implementation and impact of a structured leadership communication program for mid-level healthcare managers.
• To assess improvements in communication skills, psychological safety, and team dynamics.
• To gauge participant satisfaction and confidence in applying learned leadership skills.

Main Methods:

• A descriptive statistical analysis of a structured leadership communication program involving three virtual courses and individual coaching.
• Data collected via voluntary, anonymous post-course surveys from January 2021 to October 2023.
• Courses included CORE Communication Skills for Leaders, Navigating Team Dynamics, and Psychological Safety and Transparency.

Main Results:

• 2,297 healthcare managers participated between September 2019 and October 2023.
• High satisfaction reported, with 95%-97% of participants achieving learning objectives or recommending the training.
• 97% of participants in one-on-one coaching expressed confidence in maintaining learned strategies.

Conclusions:

• The study confirms a significant need for leadership communication training among mid-level healthcare managers.
• High participation and positive feedback underscore the program's perceived value and demand.
• Experiential learning and guided practice are key for leadership development; further expansion and technological integration are recommended.