Evaluating Leadership Training for Managers in Healthcare: Focusing on Effective Communication

Effective leadership communication is essential in healthcare, particularly for mid-level managers who serve as a bridge between frontline staff and institutional leadership. Despite its importance, leadership communication training may be deficient in healthcare education. These descriptive statics aimed to evaluate the implementation and impact of a structured leadership communication program designed to enhance mid-level managers' skills in communication, psychological safety, and team dynamics at the Mayo Clinic.

A series of leadership development courses were developed and facilitated by the Experience Training, Education, and Coaching (XTEC) unit, focusing on evidence-based communication strategies. Three primary courses-CORE Communication Skills for Leaders, Navigating Team Dynamics, and Psychological Safety and Transparency-were conducted virtually. Participants completed post-course surveys assessing the effectiveness of training, confidence in skill application, and overall satisfaction. Additionally, an individual coaching program was evaluated using participant feedback. Data was collected from January 2021 to October 2023 using voluntary, anonymous surveys, with descriptive statistics used for analysis.

From September 2019 to October 2023, a total of 2,297 healthcare managers participated in at least one leadership course, with 189 attending all three. Survey results were recorded starting in January 2021 and demonstrated high satisfaction and confidence in applying learned skills. 95% of CORE course participants reported achieving the learning objectives, while 97% of Navigating Team Dynamics attendees and 93% of Psychological Safety and Transparency participants stated they would recommend the training. One-on-one coaching was well received, with 97% of participants expressing confidence in maintaining learned strategies.

The findings highlight the need for leadership communication training among mid-level healthcare managers. High participation rates and positive feedback indicate substantial demand and perceived value. The study underscores the importance of experiential learning and guided practice in leadership development. Expanding training opportunities, integrating advanced topics, and exploring technological engagement strategies can further support leadership growth.