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Rural Veteran Perceptions of a Virtual Health Resource Center in a Community-Based Setting.

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Rural Veterans welcomed a community-based Virtual Health Resource Center (VHRC) to improve healthcare access. This model can expand services and support Veterans in remote areas, addressing transportation barriers.

Keywords:
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Area of Science:

  • Healthcare access
  • Rural health
  • Telemedicine

Background:

  • Virtual care (VC) can overcome transportation barriers for rural Veterans.
  • Few Veterans Health Administration (VA) Virtual Health Resource Centers (VHRCs) are in rural areas.
  • Understanding Veteran perceptions of rural VHRCs is crucial for effective implementation.

Purpose of the Study:

  • To assess Veteran perceptions of a novel, community-based VHRC in a rural setting.
  • To identify potential adaptations and improvements for rural VHRC services.

Main Methods:

  • Employed a learning health system model and rapid qualitative analysis.
  • Conducted virtual semi-structured interviews with 28 diverse rural Veterans.
  • Utilized template analysis for data interpretation.

Main Results:

  • Most interviewed Veterans found the proposed VHRC location accessible and viewed services favorably.
  • Veterans suggested expanding services to highly rural areas and adding on-site diagnostics (e.g., labs, EKG).
  • The VHRC was perceived as a potential replacement for recently lost local VA clinic services.

Conclusions:

  • Rural Veterans showed receptiveness to a community-based VHRC model, especially when integrated with mobile medical units.
  • This implementation strategy can enhance clinical service delivery and digital access in underserved rural regions.
  • Findings offer guidance for broader implementation of rural VHRCs and innovative digital health access solutions.