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Communication between Norwegian Pakistani patients and healthcare providers about traditional and complementary
Saliha Khalid1, Trine Stub1, Agnete Egilsdatter Kristoffersen1
1The National Research Center in Complementary and Alternative Medicine (NAFKAM), Department of Community Medicine, Faculty of Health Sciences, UiT The Arctic University of Norway, Tromsø, Norway.
Purpose:
Norwegian Pakistanis use traditional and complementary medicines (T&CM) to promote well-being and treat illnesses. Effective communication between T&CM users and healthcare providers (HCPs) about these practices is essential for patient safety. Therefore, this study aimed to explore HCPs' experiences in discussing T&CM practices with Norwegian Pakistani patients.
Methods:
Four focus group interviews and one individual in-depth interview were conducted with HCPs in Oslo, Norway, between May and October 2024. Braun and Clarke's reflexive thematic analysis (RTA) was used to generate themes highlighting the shared meanings of the participants' experiences.
Results:
Two main themes were generated: 1) Complex consultations and 2) Enhancing communication by modifying attitudes, knowledge, and practices. Consultations with immigrant patients were complex due to language barriers, participants' limited knowledge of T&CM, and various patient-related obstacles. Despite these challenges, participants demonstrated a strong motivation to overcome them. Improving HCPs' knowledge about T&CM and demonstrating openness and interest in what matters to patients can build trust and promote effective communication about T&CM.
Conclusion:
HCPs lack knowledge about T&CM used by Norwegian Pakistani patients and rarely communicate about this topic in consultations. The results show an urgent need to promote measures that enhance communication for patient safety.
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