Related Experiment Video
Updated: Jan 10, 2026

Oral Health Assessment by Lay Personnel for Older Adults
Published on: February 2, 2020
Dental Patients' Loyalty and Experiences with Staff/Systems in a Tertiary Hospital
Xiao Hu1, Jingwen Cai1, Hui Sun1
1Key laboratory of Shaanxi Province for Craniofacial Precision Medicine Research, College of Stomatology, Xi'an Jiaotong University, Xi'an, Shaanxi, China.
Objectives:
This study examines relationships between outpatients' experience with medical staff, hospital system construction, and patient loyalty, exploring how enhancing experience boosts loyalty.
Methods:
A cross-sectional study via in person interviews with 288 outpatients at a Xi'an tertiary dental hospital by simple random sampling. Questionnaires included experience (staff, system), loyalty, demographics, and satisfaction. Structural equation modeling analyzed latent/observed variable relationships, adjusting for demographics.
Results:
61.5% were female, 50.7% were aged 30-60 years old, 92.4% participants satisfied with the oral health services. System construction strongly affected staff experience (β = 0.93). Both system (β = 0.72) and staff experience (β = 0.78) influenced loyalty. Loyalty and satisfaction had reciprocal links (β = 0.56/β = 0.55).
Conclusions:
This study provides a framework for understanding dental patient loyalty through structural equation modelling to guide similar institutions and broader healthcare settings. Future research, should include larger cohort and explore mediating/moderating factors.
Related Concept Videos
Tertiary Healthcare System
Hospitals-II
Nurses that work in...
Obedience
Tooth Anatomy
The Crown, Neck, and Root
The visible part of the tooth is referred to as the crown. It's covered by enamel, the hardest substance in the human body. The crown is uniquely shaped for each type of tooth, allowing for different functions such as cutting, tearing, or...
Ethical Standards II
Nurses are entrusted with upholding various ethical principles and standards. Nurses forge solid therapeutic relationships using trust, empathy, autonomy, confidentiality, and professional competence.
Confidentiality is crucial, embodying respect for individual privacy...
Nurses' Legal Responsibilities II
Communication between nurses and...

