Patient Satisfaction Among Opioid Use Disorder Treatment Sample in an Opioid Treatment Program: A Mixed Method...

Area of Science:

• Addiction Medicine
• Health Services Research
• Patient-Centered Care

Background:

• Patient satisfaction is a critical metric for evaluating substance use disorder (SUD) treatment efficacy.
• Limited research exists on satisfaction disparities across treatment settings, especially for vulnerable groups.
• Understanding patient perceptions is crucial for improving opioid use disorder (OUD) services.

Purpose of the Study:

• To assess patient satisfaction with opioid use treatment services.
• To explore how demographic and socioeconomic factors influence patient satisfaction in OUD treatment.
• To identify key themes impacting patient experiences in OUD care.

Main Methods:

• A survey was administered to 217 patients at a Philadelphia Opioid Treatment Program.
• The study utilized the validated Client Satisfaction Questionnaire-8 with quantitative and qualitative components.
• Data were analyzed using SAS 9.4 for quantitative findings and thematic analysis in Excel for qualitative insights.

Main Results:

• The average patient satisfaction score was 27.16.
• Employment status was a significant predictor, with employed individuals reporting lower satisfaction (β = -1.118, p = 0.040).
• Qualitative themes included staff support, financial challenges, and personal development.

Conclusions:

• Equitable and culturally responsive treatment approaches are essential.
• Socioeconomic disparities significantly impact patient experiences and care quality in OUD treatment.
• Findings underscore the need to address financial and employment-related factors in OUD care.