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Leading the Way: Advancing Patient Advocacy through People-Centred Care
Giulia Zucal1, Nicole Graham1, Michael Creek1
1Registered Nurses' Association of Ontario, Toronto, Ontario, Canada.
Healthcare Management Forum
|December 2, 2025
Summary
The Registered Nurses
Area of Science:
- Healthcare Management
- Nursing Practice
- Patient Advocacy
Background:
- Patient-centered care is crucial for effective healthcare delivery.
- Advancing patient advocacy requires structured guidelines and leadership support.
- Existing frameworks may not fully address systemic barriers to patient empowerment.
Purpose of the Study:
- To present the development of the People-Centred Care, 3rd edition best practice guideline by the Registered Nurses' Association of Ontario.
- To describe the implementation of the guideline's principles, recommendations, and statements for patient advocacy.
- To provide organizations and leaders with strategies for promoting patient autonomy and inclusive care.
Main Methods:
- Development of a best practice guideline based on guiding principles, evidence-based recommendations, and good practice statements.
- Focus on leadership's role in fostering engagement, collaboration, and empowerment.
- Inclusion of implementation tips for organizations and leaders.
Main Results:
- The guideline offers a framework for advancing patient advocacy through people-centered care.
- It equips leaders with tools to promote patient autonomy and address systemic barriers.
- Successful implementation fosters inclusive, advocacy-driven care environments.
Conclusions:
- Leadership is essential for embedding patient advocacy into healthcare practice and policy.
- The guideline serves as a critical tool for organizations aiming to prioritize patient voices and experiences.
- Leadership-driven advocacy can transform health systems towards truly people-centered care.
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