Information technology perception and value cocreation behavior influence patient satisfaction in chronic disease...

Area of Science:

• Health Services Research
• Information Systems in Healthcare
• Patient Experience

Background:

• Patient satisfaction is a key indicator of healthcare quality for chronic diseases.
• Factors influencing satisfaction, especially IT perception and value co-creation, are under-researched.
• Understanding these factors is crucial for improving care in China's community health centers (CHCs).

Purpose of the Study:

• To examine the relationships between information technology perception, value co-creation behavior, patient trust, and patient satisfaction.
• To investigate the mediating role of value co-creation behavior.
• To explore the moderating effect of patient trust in chronic disease patients within CHCs.

Main Methods:

• Cross-sectional survey of 722 chronic disease patients in Wuhan and Taiyuan, China.
• Multistage stratified random sampling with a 90.36% response rate.
• Structural Equation Modeling (SEM) to analyze relationships between perceived ease of use, perceived reliability, value co-creation behavior, patient trust, and patient satisfaction.

Main Results:

• Perceived ease of use (β=0.339) and value co-creation behavior (β=0.459) directly and positively impacted patient satisfaction.
• Perceived reliability did not directly affect patient satisfaction but positively influenced value co-creation behavior (β=0.408).
• Patient trust significantly moderated the relationship between value co-creation behavior and patient satisfaction (β=-0.127).

Conclusions:

• Enhancing IT usability and promoting patient value co-creation are vital for improving satisfaction in chronic disease care.
• Healthcare providers should optimize IT systems for seamless interactions and encourage patient participation.
• Policymakers must foster trust and communication, especially for vulnerable chronic disease patients in CHCs.