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Impact of video-messages on consumers' implicit response
Thuy Ung-Pham1, Quoc Cuong Nguyen2, Elizabeth Carrillo3
1Instituto de Agroquímica y Tecnología de los Alimentos (IATA-CSIC), Agustín Escardino Benlloch 7, 46980 Paterna, Spain; Department of Agricultural Economics, Statistics and Business Management, Universidad Politécnica de Madrid, Escuela Técnica Superior de Ingeniería Agronómica, Alimentaria y de Biosistemas, Ciudad Universitaria s/n, 28040 Madrid, Spain.
This study used physiological measures to understand consumer responses to health and sustainability messages in formal and TikTok videos. Findings reveal how attention and arousal, indicated by heart rate and skin conductance, influence message retention.
Area of Science:
- Consumer Psychology
- Neuroscience
- Food Marketing
Background:
- Understanding consumer responses to health and sustainability messages is vital for behavior change.
- Implicit and explicit methods offer comprehensive insights into consumer decision-making.
Purpose of the Study:
- To investigate consumer responses to health and sustainability messages in varied video formats.
- To correlate physiological responses with message retention and consumer choices.
Main Methods:
- Combined implicit (pupil dilation, heart rate, skin conductance) and explicit (retained information) measures.
- Participants viewed formal and TikTok video formats presenting a protein-enriched bread's benefits.
- Physiological data and message recall were collected over two sessions.
Main Results:
- Physiological responses (pupil dilation, heart rate, skin conductance) varied with video format and message content.
- Pupil dilation was higher for TikTok videos due to visual characteristics.
- Message retention correlated with decreased heart rate and increased skin conductance, indicating attention and arousal states.
Conclusions:
- Physiological parameters offer implicit insights into consumer engagement with health and sustainability messages.
- Video format and content significantly impact attention, arousal, and subsequent message recall.
- These findings aid in optimizing persuasive communication for food choices.
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