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Published on: February 16, 2011
Relationship Between Nurses' Perception of Caring Behavior, Missed Care, and Patient Perception of Quality of Nursing
Hessa Almutairi1, Omar Ghazi Baker, Kholoud Alharbi
1Author Affiliations: Head of Nursing Department (Dr Almutairi), Ministry of Health, Riyadh Branch, Riyadh, Saudi Arabia; and Department of Community (Prof Baker), Psychiatric and Mental Health Nursing, King Saud University, Riyadh, Saudi Arabia and Department of Nursing Administration and Education (Dr Alharbi), King Saud University, Riyadh, Saudi Arabia.
Abstract:
It is well known that nursing is the art and science of caring. The nurse's professional identity is defined through caring as it is one of the significant components of nursing knowledge. Nursing is a discipline-a way of knowing, being, valuing, and living. The quality of health care in the Kingdom of Saudi Arabia has advanced recently, and there are factors affecting this progress which could be classified into patients' factors as access to health care and health professional factors such as workload and job satisfaction. The aim of this study is to explore the relationship between nurses' caring behavior, missed care, and quality of nursing care. The study was a descriptive, correlational, and cross-sectional design. A total of 267 participants (170 nurses and 97 patients) were recruited through convenience sampling. Nurses with at least 1 year of clinical experience and inpatients admitted for 1 day or more were included. Caring behavior was measured using the Caring Behaviors Inventory (CBI-24), and missed nursing care was assessed using the MISSCARE Survey . The study revealed a negative relationship between caring behavior and missed care. Also, a positive relationship between caring behavior and quality of nursing care was revealed. Moreover, the study showed that there was no relationship between missed care and quality of nursing care. Addressing issues that may lead to missed nursing care such as shortage of staff is essential and needs to be solved.
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